Yesterday I received my first cry for help from my old job. I replied via email. Today I have two additional follow-up queries, I have replied again via email. It’s not a big deal at the moment, and I don’t want to burn bridges, but I Find myself getting more worked up over it than I should.
The sad thing is I sent email two months ago detailing that the stuff that was going to be an issue, and it got tossed into the circular filing cabinet like every other thing of import; now everybody is freaking out because it’s like “Oh god, what’s happening!” I would have been happy to provide more detail or discuss possible strategies back then, but with no backing or interest, because it was not an immediate problem to solve, it just festered.
At the end of the day, this is why I find reactionary management in a support environment so aggravating. If your employees recognize that there is going to be a problem, I think the best thing that can be done is to deal with it when the realization is made, not when the problem becomes critical. The latter behavior gets rid of every chance to approach the problem with any sort of methodical and rational consideration.