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Aaron N. Tubbs

Dragon chaser.

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So I complained a bit about my shipping fiasco with Amazon.com. Shortly thereafter, I was enticed by their “create another wish list, and win your list for free!” promotion, promoting their new wish list functionality. I tried to do this, moving all of my books into a book list … instead, the first 50 books I tried to move just got deleted from my wish list.

Wrote Amazon.com; I’ll summarize.

Me: “I tried to create a new wish list … it deleted 50 books from my old one, and I have no new list. I want them back.”
Amazon.com: “You have two accounts under your email address, one with a password, one without. The one with a password apparently doesn’t have a wish list.”
Me: “That’s strange, as I logged in with a password, logged out, logged back in with a password and I still have a wish list … but without my 50 most recent books. Fix it.”
Amazon.com: “We’ve reviewed our previous response to you, and I’ve confirmed it is the correct response.”
Me: “How is this possible? I did exactly what you said, and I see exactly what i described, your software has a bug and created some sort of data creation/deletion issue, resulting in my missing my 50 most recent books.”
Amazon.com: no response yet

Not only do they have a complete inability to ship large objects, apparently they can’t manage their wish lists, or do any sort of QA to save their souls.

A few things I’ve learned along the way:

  • 24 hours before we respond is a complete joke
  • Nobody reads your emails.
  • It is as difficult as possible to respond to an existing issue if they deem it resolved, when it is not.
  • There is no easy way to track the status of your issues.
  • I can no longer trust Amazon.com to maintain my wish list, which I was using to store my:
    • Reading list for future purchases
    • Movie list for future purchases
    • Music list for future purchases
    • All sorts of random crap that I wouldn’t buy, but do wish for.