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Aaron N. Tubbs

Dragon chaser.

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I used to run/support a production system, so I know it sucks. I’ll preface everything I’m saying with that. It’s not a fun job, and it’s not an easy job, and it’s impossible to achieve 100% uptime and solid performance.

But is every MMORPG out there as bad as World of Warcraft in terms of availability? I’m ok with the regular Tuesday maintenance. That it’s more often than not extended by several hours, and that I don’t see why it should take quite so long in the first place, it’s at least a known quantity. I can handle it.

But it seems like every other week, the patch gets botched, and requires 3-5 days of additional reboots to correct minor issues. And of course, as soon as a realm reboots, there’s something wrong when it comes back up, which combines with the pileup of everybody trying to rejoin, which makes it so everybody gets screwed.

And it seems that every other week, there’s at least one major incident in terms of “the login servers aren’t handling users, just keep trying” or “some users (read: damn near everybody) can’t connect at all. We’re working hard to resolve this issue.” Or “some realms are down, we’re working on it” (and your realm is not listed as down, but you sure as hell can’t ge tto it).

I guess what I’m getting at is that the quality control and general availability of the World of Warcraft is pretty unimpressive.

Yeah, I know, they’re dealing with gobs of users on a scale so massive I can’t fathom it. I know, they’re dealing with networking problems on a scale so massive I can’t fathom it. They’re also making money, and it seems like because their game is so good, and everybody wants to play it more than they care about being constantly dicked over, that it’s always just accepted that it’s going to be somewhat mediocre on a regular basis.

And I’m not going to quit to prove my point, because I like the game too much … and they can count on it.

So, what I’m getting at, is my question — is this typical for an MMORPG?