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Aaron N. Tubbs

Dragon chaser.

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So, back from Maine, more on that soon, but in the meantime, my ATM card has expired. That’s all fine and good, except they sent my replacement card to my old address. I called Chase, and asked what happened, and they asked “did you change your address over the phone?” I said yes, and they indicated that “the address on your banking card is changed in the branch, as opposed to the address on your account, which is changed already.”

So two questions: Why wasn’t I told this before, and how on earth can a full-service bank operate this way?

Update: Hilarity ensues! I received a letter in the mail today telling me I’ve updated my Chase mailing address — and it was sent to my old address! Luckily the postal service still forwarded this tasty tidbit.