Titled Hell is AT&T, this blog post (of a letter) sounds eerily familiar:
Twenty-seven days after I ordered my service and 20 days after I was told my service would be activated, I still have no Internet access. During this time I spent over 580 minutesâ€”nearly 10 hoursâ€”on the phone with AT&T and I spoke with 26 people at AT&T, most of whom asked me for the same information repeatedly before determining they could not help me and sending me to hold for another department. During this time I collected several AT&T phone numbers including 877-722-3755, 800-288-2020, 888-722-9337, 888-443-2430, 888-322-5274, 866-593-0724, 866-274-4357. Many times the phone numbers I was given were useless.
It comes with the only likely conclusion of such a saga:
I called on Sept. 16 to inquire about my still inactive connection and I was told to wait until 8:00 pm when it would be activated. I had heard this routine now several times. I waited until 8:10, confirmed that service was still not working, and I made my last call to AT&T. I cancelled my DSL service. The call only took three minutes and ten seconds. It was the best service you provided me in weeks.
I would give up. But I have no other options at this point. The cable Internet doesn’t work (now for the whole apartment building, at least, which means maybe there’s a chance they’ll fix it).
That’s not strictly true. I still have two options. Speakeasy DSL (2-3x the cost and is going to use the same last mile infrastructure) and TCP over avian carrier.