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2009-07-13 : whining
Titled Hell is AT&T, this blog post (of a letter) sounds eerily familiar:
Twenty-seven days after I ordered my service and 20 days after I was told my service would be activated, I still have no Internet access. During this time I spent over 580 minutes—nearly 10 hours—on the phone with AT&T and I spoke with 26 people at AT&T, most of whom asked me for the same information repeatedly before determining they could not help me and sending me to hold for another department. During this time I collected several AT&T phone numbers including 877-722-3755, 800-288-2020, 888-722-9337, 888-443-2430, 888-322-5274, 866-593-0724, 866-274-4357. Many times the phone numbers I was given were useless.
It comes with the only likely conclusion of such a saga:
I called on Sept. 16 to inquire about my still inactive connection and I was told to wait until 8:00 pm when it would be activated. I had heard this routine now several times. I waited until 8:10, confirmed that service was still not working, and I made my last call to AT&T. I cancelled my DSL service. The call only took three minutes and ten seconds. It was the best service you provided me in weeks.
I would give up. But I have no other options at this point. The cable Internet doesn’t work (now for the whole apartment building, at least, which means maybe there’s a chance they’ll fix it).
That’s not strictly true. I still have two options. Speakeasy DSL (2-3x the cost and is going to use the same last mile infrastructure) and TCP over avian carrier.
Cellular (though maybe there are bandwidth caps). Does Civad service your area? Satellite? Though that also has bandwidth caps.
— Jay Goodman Tamboli 13 July 2009 #